Sunday, October 13, 2013

Selling Properties-Dee Marie Fisher | Liked Business Pages

For my business page, Selling Properties - Dee Marie Fisher, I choose to like other business pages that relate to my real estate business.  I think viewing the news feed from these businesses or governmental agencies will give me up-to-date knowledge  which, in turn, assists my home buyers and sellers to make informed decisions.

So far, the business pages that I liked are as follows:
  • The FINE Magazine
  • The Daily Transcript
  • Rancho Santa Fe Review
  • Del Mar Times
  • Coast News Group
  • Windermere Homes & Estates
  • Cardiff by the Sea
  • City of Encinitas
  • Encinitas Activities & Events
  • Downtown Encinitas MainStreet Association
  • City of Solana Beach 
  • City of Del Mar
  • San Diego Association of Realtors
  • The KCM Crew
  • Sherlock Heating & Air
  • Pier One Imports
As I worked with using my business page, I will add more businesses to my like pages; however, I want to be judicious in those I like.

Sunday, October 6, 2013

Facebook Reach and Engagement

I have had my Facebook business page for several years without doing much with it.  Delving into the homework is helping me learn the benefits of utilizing Facebook.

First for the Facebook definitions that I found online:


Post Reach  is the number of people who have seen your Facebook post. Figures are for the first 28 days after a post's publication and include people viewing your post on both desktop and mobile. Your post counts as having reached someone when it is loaded and shown in News Feed.

Post Engagement  is a rate that measures how well your Fans interact with your content. The Facebook Post ER formula takes into account Likes, Comments and Shares of the post to the total number of fans at the time it has been posted. Then it gets multiplied by 100 to get the final percentage that expresses how well your brand is doing in engaging your Fans!

Second, I checked my Insights, after going through a tutorial, and realized again that I am not in the social media game right now with my business.  

It's great to see what needs to be done to increase the reach and engagement of my business page.  Therefore, I will need to do the following to better service my clients and their friends:
  • Increase the number of Likes (fans)
  • Increase the frequency of posts with relevant content
  • Have posts that will engage through likes, shares and comments.
  • Reply to comments in a timely manner
  • Promote posts when appropriate

So, time to post something on my page!


Friday, October 4, 2013

Target Marketing for Selling Properties Inc.

I have always had a hard time narrowing my target audience in my real estate business.... I'm looking for buyers and sellers of homes or 2-4 investment properties.  However, I do know that those who succeed in this business have a target marketing plan.  Therefore it's time to have a plan in place:

1.  Identify my target market:
  • Past clients
  • Coastal area from Del Mar to Encinitas
  • Green-EcoBroker for "green" properties
  • Focus on Listings in smaller geographic area- Encinitas Highlands
  • Focus on 2-4 unit investment properties in Encinitas
2.  Demographics
  • Has income to own or purchase a home.
  • Age normally 30's to 70's
3.  Psychographics:
  • Values and beliefs in home ownership
  • Belief that Realtors are needed to sell or find home
  • Lifestyle would be desire to be in coastal area in San Diego 
It appears that I will need to tailor my marketing to 3 different audiences to follow my plan above.  To my past clients located throughout San Diego, to the owners/buyers of "green" properties, and to the owners/sellers of the geographic area Encinitas Highlands.


My Past Target Marketing:

For my past clients, I have been  mailing my newsletter and postcards along with my e-Newsletter each month. Post on Facebook once in a while

For the "green" real estate niche, I have been writing articles on my blog and promoting through a networking group.

For the smaller geographical area and the 2-4 unit properties, I have not started to market/solicit for listings.







Friday, September 27, 2013

Two Websites Visited Frequently

The two websites that I visit frequently are related to my real estate business. 


California Association of Realtors  - CAR

I have never liked this website and have always found it difficult to navigate.  I realize that there is a lot of information that they need to convey to the public and to the CAR members.  

The home page is very busy and chaotic to me. Changes that I would make:
  • Delete or move the "What's New"
  • Change the concept, contrast and hierarchy to a display what sections are visited the most and to highlight what is most important to view
  • Proximity is there --- it is organized.
  • Ease of Use - I find it very difficult to find what I look for and end up googling for the information
  • Depth of Content - Since there is so much information, maybe develop different websites for the specific topic
 Here are the questions and answers for the Week 3 assignment:
  1. Why are they effective? 
    It is effective with the amount of information to be found (depth of content).... if you can find it!
  2. What specific principles of good design do they include and why? 
    I guess it has alignment, proximity-organization.
  3. What makes you come back again?
    Because I need the information or links to other services I use.
  4. What could be improved?
    ME - and taking the time to learn the website rather than expect the Association to change it!
Joe Stumpf's By Referral Only

 This website also has a lot of information but is organized in only a few categories - not as much information as above website.

The main issue I find with this site that I cannot view everything on my iPad because it has not been converted to HTML 5 and is still Adobe Flash.


Here are the questions and answers for the Week 3 assignment:
  1. Why are they effective?
    With the information and training videos
  2. What specific principles of good design do they include and why?
    Organization makes sense, it is aligned with the depth of content.
  3. What makes you come back again?
    For the information and videos.
  4. What could be improved?
    It needs
    modern aesthetics, design and branding.


 

Tuesday, September 24, 2013

Web Design Critique by an Amateur



The Good – Two websites and what they have done right!



This is a clean, simplistic website that gives you the information you need to learn about the products on the home page.  It is a clear example of what Steve Jobs stood for – clean, minimalistic, and beautiful. 

Also, in keeping with Steve Jobs philosophy of going his own way without input from the public…. I didn’t find social media icons.


Another clean simplistic website that showcases the main points above the fold and has the social media icons along with the necessary information on same page.  I liked the site map that is clear and easy to read.

The Bad -  Two website that have at least three potential problems for visitors. What could be improved on the websites and why?



This website is too busy…. I didn’t know where to look first.  Interesting that there is a page called “Ford Social” at the top in the first position….. however, I didn’t find the social media icons and didn’t figure out how to interact without some effort.

In any case, the aesthetics with the various pages with scenery and Ford cars makes it somewhat appealing. You know you are on the Ford website with the prominent branding on each page.

By organizing and utilizing drop down lists, they could make the site much easier to read, keep the scenery visual to portray the versatility and appeal to the public.



·       You need to scroll down to view the introduction to the company.
·       Regarding the announcements on the right side, I continued to click on the announcement as I do with most other sites to read the entire message before noticing the “Read the full announcement” at the bottom.  
·       The social media icons are very small …. at least they are above the fold.
·       The Shop, Solve, Learn, Contact that is on the home page is written on it’s side which is hard to read; the good is that it is on every page

The company needs to decide what is most important and place that on home page above the fold.  Is social media important to this company?

The Ugly – Three websites I don’t like and why!


http://tectorch.com  ---  Home page is too busy – eye hits the headline and then flitters around the page trying to decide where to go first.

http://www.richsoil.com/raising-chickens.jsp --- Okay, it’s not my cup of tea and hard to read.

http://www.gforceracecars.com/ --- I don’t like the flashing “*Features Products*” 

Aesthetics, Design and Branding


This class is teaching me so much about what I need to do for my business and the website I have…. Which needs to be redesigned according to what I’ve learned so far.  However, it’s probably best to wait until the end of the class.

The design, aesthetics and branding impacted my reaction in a number of ways.  I’ve always believe that “less is more” and found the sites that were easier to read allowed me to learn more about the products and to navigate to where I wished to visit easily.

Since social media is just reaching it’s tipping point, I wasn’t too surprised to find some sites not embracing it.  I believe we will see a change within the next couple of years as most companies will increase their interaction with the public and their customers.

Sunday, September 15, 2013

Social Media and Business

Below are 5 companies that I've done business with in the last year...

Quicken 

  • Website:  www.quicken.intuit.com
  • Social Media was at the bottom of home page with no icons for Live Community, Facebook, YouTube and Twitter
  • Comment:  I didn't see customer posts or interaction on Facebook

Amazon

  • Website:  www.Amazon.com
  • Social Media was not visible to me on their website.  So, I decided to search and I did find the company's Facebook Page and Twitter.
  • Comment:  I didn't see any customer posts or interaction on Facebook

DirecTV

  • Website:  www.directv.com 
  • Social Media was at the bottom of the home page and was very visible with icons for Facebook Twitter, YouTube, Google+ 
  • Comment:  There were a lot of customer complaints on Facebook Page and only a few times DirecTV responded.  One of the customer complaints was for them to fix their problems and not post on Facebook. 

Staples

  • Website:  www.Staples.com
  • Social Media located at the bottom with title Join us: and the icons for Facebook, Twitter, YouTube and LinkedIn
  • Comment:  There is customer interaction on Facebook Page and Staples is on top of all of them with replies, suggestions and offers to help those with problems.

Canon U.S.A.

  • Website:  www.shop.usa.canon.com
  • Social Media located at the bottom with icons for Facebook/CanonUSA, Twitter, YouTube, Canon Forum
  • Comment:  I didn't see any actual customer posts or interaction on Facebook

Taking the time to look at the company websites and how they present their company on Facebook was very interesting.  Only two allowed customers to post on the company page and only Staples was responding actively.

Thursday, September 12, 2013

Communicating with Businesses

I've heard of how social media can get results for those who have a complaint against a business; however, I haven't experienced it personally.  Actually, I've never considered using social media with any problems I have had with the vendors I've used.  I'm not sure how to do it either!  So, more learning for me....hooray!

I do know about review sites like Yelp, Angies List, and Google and do look at the reviews to decide whether to stay at the RV Park, go to a restaurants, read a book or hire a company.  

I think I have more questions about using social media with businesses than any true experience:

  • How many businesses are a victim of a smear campaign?  It would be interesting to look at the statistics on this.... when I have the time to do so.
  • Do you evaluate the various reviews for a company or just accept that the person giving the review is correct?   It's something to really consider.
  • Do you take the time to write up reviews?  I sure don't!
  • Do you think it's important to do so?  In many case, I think so.

As for having a bad experience communicating with businesses.... every time I need to call for tech support for banking, software programs or computer... I have a bad experience with those that outsource their support department.  I am now wondering about how I can change the service received by my using social media..... something to consider!

So how would you answer the above questions?